Deactivated Learners

Understanding Learner Account Deactivation

Account Deactivation Overview

Account deactivation is an administrative process that restricts a learner’s access to Kubicle's learning environment. Whether you are currently an active learner or have received a notification about account deactivation, this document will help you understand what account deactivation means, why it happens, and the steps you can take if it applies to you.

 

Why Has My Account Been Deactivated?

It's not uncommon for accounts to be deactivated on Kubicle. More often than not, it's a straightforward matter that can be quickly resolved by your organization. The most frequent cause is simple adjustments or reallocation of licenses within your organization. These changes are typically administrative and can be easily reverted if necessary. If your account is deactivated, we encourage you to reach out to your organization's administrator, as they can restore your access promptly.

 

Access to Your Certificates and Diplomas

Your achievements are important. Despite account deactivation, you can still access and download any certificates and diplomas you have earned. To access these, log in and navigate to the Certificate and Diploma icons in the navigation bar. Upon successful login, you will have the option to download these documents or share them with your professional network, including on platforms like LinkedIn. This feature is designed to be accessible without full account privileges.

 

Can I Reactivate My Account?

The ability to reactivate your Kubicle account is solely in the hands of your organization’s administrator(s). Kubicle does not have the authority to reinstate individual user access, as these decisions are tied to broader organizational policies or licensing agreements. If your account has been deactivated and you wish to restore your access, the most effective course of action is to directly contact your administrator. They can provide the necessary details regarding the reactivation process and any specific criteria that must be met.