Occasionally our users report issues downloading files from Kubicle. These issues are usually caused by either a browser configuration issue, or a firewall configuration issue. You can fix these issues by following the relevant steps below.
Browser Configuration Issues
Files may not download if your browser is configured to open the file in the browser instead of downloading the file. There is a simple workaround for this issue.
Right click on the link and click the "Save link as..." option from the popup. Perform the actions relevant to your system to save the file.
If you’re working from your office it is possible that downloads are being blocked by your company firewall. If that is the case, please contact your IT team and ask them to white-list the following domains in your firewall:
Report the Issue to Kubicle Support
If none of the steps above resolve your issues please contact email@example.com. In order to ensure that our support team can diagnose your issue effectively, please follow these steps:
- Find out what browser and version you're using by following this link (e.g. Chrome 11, Internet Explorer 9 etc).
- Capture errors from your browser console by pressing the relevant shortcut below and copying the error:
- Google Chrome: Ctrl + Shift + J (or Cmd + Option + J for Mac)
- Internet Explorer: F12
- Firefox: Ctrl + Shift + J (or Cmd + Shift + J for Mac)
- Include both the browser version and console errors in your support request.