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Troubleshooting "Account Not Found" SSO Login Errors

Try the email address your account is linked to

Your Kubicle profile is linked to one email address. If your organisation has more than one address for you (for example after a name change, a merger or a new domain), SSO only works with the one on your Kubicle profile.

What to do: enter the address your Kubicle invitation was sent to on the sign-in page, then use the SSO button. If you are not sure which address that is, raise a ticket and we will check which address your profile uses.

Stuck on the "Sign in with SSO" screen

If the address on your Kubicle profile is correct but you still cannot get past the SSO screen, the email your organisation's sign-in system sends for you may be different. Only your IT team can check this.

  1. Ask your IT team which email address is set up for you for Kubicle single sign-on.
  2. If it differs from the one on your Kubicle profile, raise a ticket with both addresses and we will match them.
  3. You can also try signing in from a private browser window, which rules out a saved session from another account.