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Why is my Kubicle account deactivated?

If you are seeing a message that your account is deactivated, it typically falls into one of two categories: your individual license has been revoked, or your organization’s subscription has ended.

Use the guide below to identify your scenario and find the correct internal contact to help you get back to learning.

Scenario 1: Your Individual License is Inactive

This occurs when your organization still has an active Kubicle partnership, but your specific seat/license has been revoked.

  • How to tell: You cannot log in, but your colleagues are still able to access their Kubicle accounts.

  • The Cause: Your internal Kubicle Admin (usually in L&D, HR, or your Manager) may have reassigned the license based on project needs or seat availability.

  • Next Step: You must reach out to your Internal Admin to request that your access be reinstated.

Note: For security and privacy reasons, Kubicle Support cannot manually toggle individual licenses back on without a direct request from your company’s administrator.

Template: Email to your Internal Admin

Subject: Access Request: Kubicle Account Reinstatement

Hi [Admin Name/Team],

I attempted to log into my Kubicle account today and received a notification that my license is currently deactivated. I would like to continue my training; could you please check if a seat can be reassigned to me?

My registered email is: [Your Email Address]

Thanks, [Your Name]

Scenario 2: Your Organization’s Account is Deactivated

This occurs when the entire company-wide contract has ended, or the subscription was not renewed.

  • How to tell: Every user in your company is unable to access the platform, or you see a message stating the "Organization account is inactive."

  • The Cause: The subscription agreement between your company and Kubicle has expired or been cancelled.

  • Next Step: You should contact your L&D to inquire about the status of the Kubicle partnership.

Template: Email to your L&D

Subject: Inquiry: Kubicle Learning Platform Access

Hi [Manager/Lead Name],

It appears that our organization’s access to the Kubicle learning platform has been deactivated for all users. Our team found these resources very valuable for [mention specific skill, e.g., Excel/Data Analytics, AI].

Do we have plans to renew this subscription, or is there a different process for regaining access?

Best regards, [Your Name]

Still Unsure?

If you aren't sure which scenario applies to you, or if you believe there has been a technical error, please contact Kubicle Support.

When contacting us, please provide your company name and the email address associated with your account so we can quickly diagnose the issue.